General questions
¿What is the meeting point of the activity?
The meeting point is detailed in each activity as well as in the confirmation email once the reservation has been made. If you have doubts once at the destination, you can contact the local provider on the phone you will see on the voucher.
Does the airport transfer take us directly to our accommodation?
Private transport
·Direct pickup and delivery: With our private transportation service, your vehicle will pick you up and take you directly to your accommodation.
shuttle
·Pickup and delivery at stops: With the shuttle service, the vehicle will make stops at several hotels to pick up and drop off other passengers.
·Delivery to your accommodation or nearby: We will drop you off at your accommodation or at a very close point, depending on access and the characteristics of the vehicle.
How will we find our transfer service at the airport?
When you arrive at the airport, you will find our guide waiting for you. In the event that you do not see any, you should go to our counters. There, they will tell you the bus and departure time.
These instructions are clearly integrated into your boucher and include all the details you need.
You will also have 24-hour telephone contacts (+34 937 67 28 36) issued on the receipt in case you still have trouble finding your driver.
What is the difference between shared Shuttle and Private transfer?
Shuttle: It is a transportation service in which you and your group travel in a vehicle along with other passengers who have a similar destination. These services are available with prior reservation. Routes may vary depending on the destinations of all passengers. During the trip, the vehicle makes stops at different hotels or locations to drop off other passengers. This reduces the cost of transportation compared to a private service.
Private rental with driver: These transportation services are provided to the client and their group according to the client's individual time and route requirements. The client and his/her group will not travel with any other group. As soon as you have found your driver, you will leave for your destination. Without waiting for other parts and without additional stops.
If our flight is delayed, will the transfer be waiting for us?
Our guides monitor the changes of all our clients in real time to manage any changes or waits in advance.
Private transportation: We cover flight delays of up to 3 hours over the scheduled flight time. If the delay is longer, you must contact the supplier to request that the vehicle wait with an additional fee before service. If not paid, the service will not be provided.
Shuttle: You will be offered transportation on the next available shuttle.
How long will our transfer take?
Shuttle: El temps d'arribada d'un shuttle pot variar depenent de diversos factors, incloent-hi el trànsit, la quantitat de parades que heu de fer i la distància total a la vostra destinació. Els punts claus a considerar.
1. Parades múltiples: Atès que el shuttle fer parades per recollir/deixar altres passatgers, el temps de viatge pot ser més llarg que el d'un transport privat.
2. Rutes flexibles: Els shuttles operen en rutes que poden canviar depenent de les destinacions dels passatgers a bord.
3. Trànsit i condicions locals: El temps de viatge també es pot veure afectat pel trànsit i altres condicions locals o mediambientals.
How long will the driver wait for us to clear customs?
The driver will normally wait up to 60 minutes after your flight has landed before making enquiries with the airline, customs or immigration. After this procedure and if there is no sign of the passenger the driver will leave the airport.
If you are delayed in customs, immigration, baggage collection or lost luggage please call your supplier to ensure that your driver will wait. You will find your supplier details on your voucher.
If you foresee that you will take less time (only hand luggage) or more (reduced mobility, etc) please advise us at the same time you book.
What is the baggage policy for transfers?
Each passenger may carry one piece of baggage with a maximum weight of 20 kg (maximum combined size of 158cm) and hand luggage with a maximum weight of 5 kg (maximum dimensions of 45cm x 35cm x 20cm).
Any excess baggage must be declared when you make a service booking request.
The vehicle to transport you will be adequate for the number of people travelling and luggage contracted. Any excess luggage must be declared at the time of booking.
In the event of additional vehicles being required to transport an excess of undeclared luggage, the passenger will be held responsible for covering any additional costs.
Do you cater for baby seats?
Yes, we can provide baby seats in some specific destinations. However, this option is not available in all destinations. During the booking process, if the supplier and vehicle type allow the inclusion of baby seats, you will be offered this option. It should be noted that minibus or coach transfers do not have special seats for babies. Baby seats are only available on private transfer services, not shared transfer services.
We ask that you inform us if your reservation includes minors. Although use of the provided child seats is mandatory, we recommend that you bring your own as standards may vary between countries.rent countries.
I want to cancel my booking. How do I proceed?
There are two ways to cancel a reservation. If you have registered on the website, in "My reservations" you can modify and cancel your reservation. By pressing Cancel, we receive your cancellation request and an automatic email will be sent to you notifying you that we will proceed to cancel your reservation in the next two business days. Once your reservation has been reviewed and the cancellation processed, you will receive a second email definitively confirming your cancellation. The second way is to send an email to moventis.experience@moventia.net in order to cancel a reservation. You must attach all the information in this regard. Remember that you must do it 48 hours before the service, there is no cost.
If you have booked with a travel agent, please contact them for more information.
I have not received my confirmation e-mail. Can you send it to me?
If you are registered, you can see the reservation again and print it by logging into "My Reservations". If you are not registered, contact us via email (moventis.experience@moventia.net) to solve the problem as soon as possible. If you have your own agency, contact them.
What happens if I can’t find my driver at the airport?
You have full details and telephone number of your supplier on your voucher. Please call your supplier and you will be directed to your driver.
I would like to confirm my transfer
You can view and confirm your transfer at any time. Simply log in to "My Reservations" with your email and number, and view your reservation as it currently stands with us. Otherwise, please contact us by phone +34 937 67 28 36.
Can I bring a portable disability scooter?
Battery operated wheelchairs and scooters are considered as luggage and normal luggage allowance must be taken into account.
When booking your transportation, you will be offered optional extras on private transfers only.
Can I book a shuttle to my private villa?
The transfer suppliers will not operate the shuttle service to a private address, however if you wish to use a hotel near your villa as a drop off point you can do so at your own risk. Alternatively we would suggest you book a private transfer service that will drop you door to door.
I have booked a one way to the airport. How do I find out my pick up time?
48 hours before the service you must check in (confirm.from2travel.com) to confirm the service and subsequently you will be given a departure time and location. You can see the real-time location of the bus starting 15 minutes before the service at the following link (from2.moventia.net). In the voucher that you should have received you have all the information about it.
How do I know my booking was successful?
After purchasing the service, the reservation reference number will appear on the screen. You will then receive the reservation confirmation by email that will confirm the service and its details. If for some reason you do not receive any email, check your spam address to see if the reservation has been confirmed before trying to book again. It is your responsibility to take reasonable steps to avoid duplicate bookings by also checking with your bank to see if any payments have been made. You can also contact us by phone.
Do I need to need to take any paperwork with me when I travel?
It is essential that you carry your transfer booking confirmation. This must be shown to the driver or our representative before you can board your vehicle. In fact, we recommend that you bring two copies: in some destinations, transport operators have to collect a copy of your booking confirmation as proof of purchase for legal reasons.
Where will I be dropped-off/picked-up from?
Our suppliers strive to operate a door-to-door service; however, this may not always be possible as access may be restricted due to pedestrian areas or local road closures etc. accessible point. To find out the drop-off/pick-up point, you can go to confirm.from2travel.com and enter the reference hotel. You will then be told the exact contact point on the map.