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Moventis
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Supplier: From2travel.com

24-hour Emergency Telephone: +34 93 767 28 36.

 

Office hours from 1st April to 31th October:

Monday to Friday:  09:00 – 19:00h

Saturday:                09:00 – 17:00h

Sunday:                   closed

 

Office hours from 1st November to 31th March:

Monday to Saturday: 09:00 – 17:00h

Sunday:                       closed

Frequently asked questions
We have a series of questions that users frequently ask us, here are some of them
¿What is the meeting point of the activity?
The meeting point is detailed in each activity as well as in the confirmation email once the reservation has been made. If you have doubts once at the destination, you can contact the local provider on the phone you will see on the voucher.
Does the airport transfer take us directly to our accommodation?
Private transport

  • Direct pickup and delivery: With our private transportation service, your vehicle will pick you up and take you directly to your accommodation.

shuttle

  • Pickup and delivery at stops: With the shuttle service, the vehicle will make stops at several hotels to pick up and drop off other passengers..

  • Delivery to your accommodation or nearby: We will drop you off at your accommodation or at a very close point, depending on access and the characteristics of the vehicle..
How will we find our transfer service at the airport?
When you arrive at the airport, you will find our guide waiting for you. In the event that you do not see any, you should go to our counters. There, they will tell you the bus and departure time.

These instructions are clearly integrated into your boucher and include all the details you need.

You will also have 24-hour telephone contacts (+34 937 67 28 36) issued on the receipt in case you still have trouble finding your driver.
What is the difference between shared Shuttle and Private transfer?
Shuttle: It is a transportation service in which you and your group travel in a vehicle along with other passengers who have a similar destination. These services are available with prior reservation. Routes may vary depending on the destinations of all passengers. During the trip, the vehicle makes stops at different hotels or locations to drop off other passengers. This reduces the cost of transportation compared to a private service.

Private rental with driver: These transportation services are provided to the client and their group according to the client's individual time and route requirements. The client and his/her group will not travel with any other group. As soon as you have found your driver, you will leave for your destination. Without waiting for other parts and without additional stops.
If our flight is delayed, will the transfer be waiting for us?
Our guides monitor the changes of all our clients in real time to manage any changes or waits in advance.

Private transportation: We cover flight delays of up to 3 hours over the scheduled flight time. If the delay is longer, you must contact the supplier to request that the vehicle wait with an additional fee before service. If not paid, the service will not be provided.

Shuttle: You will be offered transportation on the next available shuttle.
Cancellation

You can only cancel 48 hours before the start date of the trip. Outside office hours, call the emergency phone number to report.

 

For any details or cancellation questions, contact: moventis.experience@moventia.net

 

It is important to indicate the service reference number (example 1661768154-7) which can be found in the confirmation document sent to you by email. You must also tell us the name of the owner and a telephone number. We will call you to clarify any questions.

 

If the notification has all the correct information, we will confirm your cancellation as soon as possible.