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In case of requiring any assistance, these are the contact details:
24-hour emergency: +34 93 767 28 36
Office hours:
Monday to friday: 09:30 a.m. - 01:30 p.m. / 04:00 p.m. - 07:30 p.m.
Saturday: 10:00 a.m. - 01:00 p.m. / 05:00 p.m. - 07:00 p.m.
Sunday: Closed
To cancel a service, you must contact us through email at most 48 hours before the contracted service. It's important to indicate the reference number for the service (example 1661768154-7) that you can find in the confirmation document you previously recieved by email. You also must indicate the holder's name and a phone number. We will call you to clear any question up.
Email: moventis.experience@moventia.net
If the notification contains all the correct data, your cancelation will be confirmed in the shortest time possible.